Shipping Information
At Hera's Essentials, we want to ensure that your shopping experience is as smooth and enjoyable as possible. Below, you'll find all the important information regarding shipping our quality American-made products.
1. Shipping Locations
We proudly offer worldwide shipping, bringing our curated collection of health and wellness essentials to customers across the globe. No matter where you are, we’re committed to delivering your order promptly.
2. Shipping Origin
All orders are processed and shipped directly from our warehouse located in the USA. This allows us to maintain high standards of quality and efficiency in fulfilling your order.
3. Order Processing Time
We aim to process and ship your order as quickly as possible. Orders are typically handled within 1-3 business days from the date of purchase. Please note that we do not ship on weekends or public holidays, and processing times may be extended during peak seasons or promotional events.
4. Shipping Methods and Delivery Times
Delivery times can vary depending on your location and the shipping method selected. Generally, you can expect your order to arrive within 2-4 weeks after processing. Please allow extra time during holidays or sale events.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking information to monitor the status of your shipment until it arrives at your doorstep.
6. Customs and Duties
Prices on our website are displayed in US Dollars and do not include taxes or duties. Depending on your country's customs regulations, you may be liable for import duties and taxes once your order arrives. These fees are the customer’s responsibility and are not covered by Hera's Essentials. It's advisable to check with your local customs office for detailed information.
7. Missing or Lost Orders
If your order does not arrive within 30 days after shipping, please contact us at support@herasessentials.com. We will investigate the issue and assist you in resolving it.
8. Order Changes and Cancellations
If you wish to change or cancel your order, please contact us within 12 hours of placing your order. We process orders quickly, so any requests for changes after this timeframe may not be accommodated.
If you have any further questions regarding shipping or need assistance with your order, please don't hesitate to reach out to us. Thank you for choosing Hera's Essentials for your healthy living needs!