Frequently Asked Questions (FAQ)

How can I contact Hera's Essentials?
For any inquiries or assistance, feel free to reach out to us at support@herasessentials.com. Our dedicated customer service team is ready to help you with any questions or concerns you may have!

Do you ship worldwide?
Yes, we are proud to offer international shipping to bring our quality American-made products to customers around the globe.

Where do you ship from?
All orders are shipped from our warehouse in the USA, ensuring prompt and reliable service.

Can I change or cancel my order?
We strive to process orders quickly, so requests for changes or cancellations must be made within 12 hours of your order. After this window, unfortunately, we cannot accommodate changes or cancellations. However, you can return any items for a full refund once received.

What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal for your convenience.

When will my order be processed?
Orders are processed Monday through Friday. Once your order is placed, allow 1-3 business days for processing. During holiday seasons or sales, please anticipate additional processing time.

How long will it take to receive my order?
Delivery times may vary based on location and demand, but typically you can expect your order to arrive within 2-4 weeks.

What if I don't receive my order?
If your order does not arrive within 30 days of shipping, please contact us for a full refund.

Will I be charged customs and taxes?
All prices on our site are displayed in US Dollars and do not include taxes. Import duties and customs fees may be applicable upon delivery, determined by your local customs office. These charges are the customer's responsibility and are not covered by Hera's Essentials. We recommend checking with your local customs office for details.

How do I return an item?
To initiate a return, please contact us at support@herasessentials.com, and we will guide you through the process.

What if the item I received is defective, incorrect, or damaged?
If you receive an incorrect, damaged, or defective item, please contact us immediately. Include your order number, photographs of the item, and any relevant details to help us resolve your issue swiftly.

When will I receive my refund?
Refunds will be issued to your original payment method. If you paid by credit or debit card, your refund should appear within 7-10 business days after we process the return or cancellation. If you have questions about the timing of your refund, please reach out to your bank or credit card company for more information.